The Client Solution Executive is accountable for business unit and specific personal objectives, including contract signings, profit, expense, and customer satisfaction. Develops the strategies and tactics that will win the business, including teaming arrangement, alliances, subcontractors, competitive strategies, tactics and responses. Manages to a high level of customer satisfaction. Designs and implements plans to increase customer satisfaction. Has overall responsibility for the final proposal to the client.The Client Solution Executive:Is the lead sales person on a strategic outsourcing engagement and is responsible for the overall sales effort.Is responsible for the development and closing of highly complex information technology solutions to senior client executives.Is responsible for leading large, multi-disciplined teams, and integrating products and services required to meet business needs.
Required Technical and Professional ExpertiseThis role has the responsibility for successfully selling and negotiating one-of-a-kind complex business relationships. They lead sales engagements, selling solutions to complex IT and business requirements. They are responsible for assembling the IBM sales engagement team and managing the team. They must also manage the customer relationship, participate in complex solutioning, establish beneficial pricing that is highly competitive and close the opportunity. These engagements are characterized by a complex combination of technical, business, financial, and human resources issues related to the strategic and tactical direction of customers.This role must be an extraordinary team leader, an astute business person, exhibit exceptional business insight, show executive/boardroom presence and outstanding judgment.