IBM Global Business Services: Join a Leader. Consult with us. IBM Global Business Services helps top-tier clients solve their most complex business and technical issues. As a Project Executive: Application Services you will deliver innovative business consulting, business process design, systems integration, and application design and management to leading sector organizations in 17 industries worldwide. With access to resources that only a global leader can provide, you will learn valuable skills, gain access to a vast and diverse network of talented professionals, and enjoy unparalleled career, training, and educational opportunities. The Project Executive, Human Resources ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.Key activities and responsibilities:
Responsible for managing the approved budget (for cost for service delivery) and for the quality results in his area of responsibility;
Manage project/programs (IBM PM Certified or working towards certification);
Responsible for contract Service Level Agreements/Objectives (SLA/SLOs);
Major contribution to overall client satisfaction for delivery organization;
Address performance in troubled service line/units to achieve productivity objectives;
Proactively manage business controls (audit readiness);
Provide input of key documents into project/account repositories;
Lead weekly/monthly status meetings with IBM team and customer;
Global delivery – leverage across organizations, competencies and geographies;
Responsible to achieve SLAs, handle incidents, control and report consumption, manage cost, people working for and assigned to the account (Claim), service activations and deactivation;
Manages backup/recovery plans, disaster backup scenarios, capacity management, security and risk management, communication with the client an business compliance to IBM internal rules and guidance.
Autonomy and Influence:
Service manager responsible for the daily operations;
Manages all involved internal delivery parties (within IMT and DC), subcontractors and third party service providers when necessary;
Performance measured on profit, client satisfaction, account health and revenue;
Primary point of contact for client needs requirements and expectations;
Provides account leadership to the service delivery team and direct teams (SMD and similar roles).
7-8 years' experience in client relationship management
7-8 years' experience in project delivery
Fluency in French and English
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.