IBM Global Business Services: Join a Leader. Consult with us.IBM Global Business Services has more than 60,000 professionals in over 50 countries worldwide. With a strong focus on results, we enable clients to leverage technology and information to improve performance and create sustainable competitive advantages. We are proud of our talented team, our respected reputation, and our outstanding results.
Display solid technical leadership on a key strategic program;
Assume overall accountability for delivery excellence, business development, P&L, margin expansion and revenue growth for the PMOD program;
Display excellent balance of skills in key management areas of client relationship management, financial management, delivery management, project/portfolio management and team/people management;
Create commercially viable delivery plans for the Account and achieved margin expansion;
Responsible for reviewing and providing an oversight on overall IBM deliverables;
Establish deep and wide relationships at an executive level as well as within various senior layers of the client management through personal trust and eminence;
Achieve a high client satisfaction score consistently;
Liaise with the client stakeholders and internal service groups and formulate internal resourcing strategy to fulfill the demand pipeline to address resourcing needs;
Manage delivery for large scoped based complex platform migration program on schedule and within budget;
Successfully identify, analyze and manage risks and issues for the program using risk management methodologies;
Manage client escalations and develop corrective action plans for schedule/cost/quality variances when appropriate;
Develop and review Integrated Project Plan as well as track delivery through planning, execution, monitoring and closure phases;
Perform status reporting to the client executives through dashboard presentations;
Bring Thought Leadership and offer solutions to the client problems though the insights derived from the prior platform migration experience;
Maintain contract documents and PCRs;
Develop business road maps and strategies for business growth;
Responsible for overseeing process (sales, financial, delivery) outcome reporting, investments and forecasting;
People Management: Build and develop a high performing delivery team.
At least 5+ years of solid experience of managing large scope based multi million platform migration contracts;
Solid experience around client relationship management, financial management, delivery management, program management and people management.