IBM Trusteer Head of Support in TEL AVIV, Israel

IBM is looking for head of support to lead Trusteer product line support organization,Your main challenges will be:

  • Continuous improvement in our technical support operation

  • Ramp up the technical expertise in new products and technologies

  • Managed a global support team

  • Drive and improve support KPI

  • Improve customer satisfaction

As key player in Trusteer customer services organization you will be leading the support organization in collaborating with the different team in Trusteer (development, security, product, deployment, operation etc) focus on case operation.

  • At least 7 year experience in leading support teams.

  • Experience leading group of at least 40 people

  • Supporting global customer

  • Experience with a SaaS organization

  • Strong leadership, interpersonal relationship abilities and communication skills.

  • Desire and ability to thrive in a highly dynamic environment.

  • Experience with Web Technology

  • Experience in managing service level agreement with enterprise customers

  • Excellent communication in English