The main activity of the Procurement Specialist (Procurement One Place team) is to handle help requests from internal clients and suppliers (first level of support for Procurement applications and a point of reference directing clients to the right owner within Procurement) in a timely manner and in compliance with the defined targets. Procurement One Place Team is acting as an interface for clients and is providing regular update and follow up until resolution.Responsibilities:
Acts as first level technical support for Procurement applications:
Answers to “How do I” questions;
Provides education to users on the application usage;
Follows up with up-line technical team until resolution.
Acts as first point of contact for questions related to supplier invoicing and IBM payments to suppliers:
Investigates and supports the solution of cases related to registration and payment of invoices;
Maintains supplier information and profile in ERP system based on internal regulations;
Ensures confidentiality of internal information;
Directs clients to the right owner within Procurement.
Communication with IBM internal clients;
Communication with IBM suppliers;
Communication with internal teams such as Accounts Payable, technical teams etc.
Fluent level of language skills in English and Spanish;
Ability for late shift working hours;
Excellent communication skills;
Attention to detail;
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.