The main activity of the Procurement Specialist (Procurement One Place team) is to handle help requests from internal clients and suppliers (first level of support for Procurement applications and a point of reference directing clients to the right owner within Procurement) in a timely manner and in compliance with the defined targets. Procurement One Place Team is acting as an interface for clients and is providing regular update and follow up until resolution.Responsibilities:
Acts as first level technical support for Procurement applications:
Answers to “How do I” questions;
Provides education to users on the application usage;
Follows up with up-line technical team until resolution.
Acts as first point of contact for questions related to supplier invoicing and IBM payments to suppliers:
Investigates and supports the solution of cases related to registration and payment of invoices;
Maintains supplier information and profile in ERP system based on internal regulations;
Ensures confidentiality of internal information;
Directs clients to the right owner within Procurement.
Communication with IBM internal clients;
Communication with IBM suppliers;
Communication with internal teams such as Accounts Payable, technical teams etc.
Fluent level of language skills in English and German;
Excellent communication skills;
Attention to detail;