The candidates for this position should have experience supporting enterprise class IT environments, preferably Linux environments. IBM Linux support works with IBM’s largest clients providing technical assistance, diagnosing Linux defects and advising clients on upgrades. In addition these individuals will have “premium” role, supporting IBM’s clients that have signed up for our highest levels of support. In this role the individual will have account management responsibilities for clients that are assigned to them. IBM Linux support is responsible for three distributions, Red Hat, SUSE and Ubuntu and three platforms, x86, Power and System z. As a result the environment is very dynamic, exposing the team to a broad range of technologies and endless learning opportunities. The IBM Linux Support team is a highly collaborative group and the team members are each given the opportunity to establish themselves as a subject matter expert in their areas of interest. The team is not your typical support organization, the team members are highly skilled, they thrive in an environment that brings new challenges daily, fostering a culture of learning and they are driven in their efforts to help IBM’s client succeed.IBM uses a follow-the-sun model coupled with an on-call rotation to ensure we can successfully provide 24x7 coverage. All team members are required to take part in the rotation.
English fluent (both written and verbal), with neutral accent and good language comprehension
Willingness to work on swing/ night shifts
University degree in relevant field (i.e. computer science, engineering, etc..)
Sound problem determination and troubleshooting skills
2 years of experience as a Linux administrator.
Excellent communication and listening skills
Very good analytical skills
Eagerness/willingness to learn
Ability to perform under pressure
Ability to multi-task
Global Compentency Center (TSS)