The role will report to the Network Competency Lead as well as Delivery Project ExecutiveRoles and Responsibilities
Strategic ownership of network infrastructure technology of IBM’s client
Manage team of network resources comprised of local and remote
Assignment of incoming network operations and implementation workload to staff
Manage 24x7 operations of all network infrastructure, operations and services Data Centres, Branch offices in Singapore and Oversea including extranet network connectivity.
Expansion, implementation and management of the dynamically growing network services portfolio.
Client facing role by on-site presence
Ensure all service deliverables are as per agreed scope and services and meet the Key Performance Indicators (KPI) and/or Service Level Agreement (SLA).
Ensure smooth running of all network system services daily and when operational incident/problems arise, to manage, own, track, escalate, communicate and coordinate problem resolution/escalation processes up to problem resolution.
Responsibility for reporting performance and capacity metrics
Execute tactical and operational plans including planning for growth and anticipating for technology changes, providing input for strategic planning and anticipating requirements where possible.
Participate in regular Disaster Recovery (DR) exercise and ensure relevant DR procedures are updated regularly.
Participate in specifying statement of work (SOW), key performance indicators (KPI), service level agreement (SLA), and evaluation/selection of vendors and/or solutions.
At least 5 years at Network SDM and/or Network Team Lead, with a minimum of 10 years of experience in network operations and network project management capacity.
Experience in managing and supporting a sizeable and complex network infrastructure and operation in a large organization with off-site subsidiaries/business units.
Management of a technology team, preferably in a Service Provider domain.
The ability to present information convincingly to non-technical audiences.
Strong vendor, service level and project management skills.
Network infrastructure experience and detailed knowledge of related technologies, products and services.
Broad overall infrastructure background with proven experience in technology and methodology