IBM Systems Management Integration - English - Shenzhen(SMI系统工程师) in SHENZHEN, China

-Provide IBM Tivoli Monitoring V6 support including Agent maintenance, Agent upgrades, Agent connectivity, Event enrichment-First level incident response and resolution-Problem/Change ticket management in TSRM-Customer SLA management-Compliance: Preparation a of the artefacts related to ITM6 infrastructure-Team reporting: Maintain documentation of infrastructure and procedures, attend meetings related to ITM6 activities

Technical Skills:- Experience in ITM6 including TEMS, TEPS & TDW.- Experience in Netcool/OMNIbus.- Experience in managing an event monitoring infrastructure.Non-Technical Skills:- Good communication skills- Fluent Speaking, Listening, Reading and Writing in English- Initiative and enthusiasm. Work under pressure- Problem solve/troubleshooting/lateral & analytical thinking

Client Innovation Center (CIC)