Provide Windows Server management services, supporting hardware and software in upgrade/patching, and system performance/capability/capacity management，administer supported backup and storage system.
Support with the identification of problems related to product/application installation, update, configuration, operations, performance or other aspects of information technology products & services.
Suggests and/or implements solutions to resolve problems & ensure a high level of customer satisfaction.
Interfaces with customer for problem resolution.
Provide the security administration on managed system with implementation & maintenance of the action solutions. And fix every security issues and vulnerabilities once they are found or reported.
Supports the coordination of the processing environments.
Strong understanding of Windows 2003, Windows 2008 and VMware ESXi(familiarity for Unix is a plus)
Good understanding of Windows Active Directory and Windows cluster
Good understanding of windows infrastructure applications, such as DNS, DHCP, File & print server.
Good understanding windows security. Experience in server security hardening and security violation remediation is preferred.
Good understanding of Intel server hardware, IBM xSeries, Compaq/HP hardware
Client Innovation Center (CIC)