IBM System Operator (for conversion) in SHENZHEN, China

Job Roles:Distribution System Operator is a member in a team that consists of staff with 24x7 multitasking operations environment.They are required to an efficient monitor of the delivery of services reliant on server system status by providing the first level technical support & setting priorities on service deliveryfor a broad client around the world. Duties and Responsibilities:- Monitor Event Management Console. - Monitor Function mailbox.- Perform initial event determination & source identification.- Event Management Tool- Problem / Change Management Tool- Create incident record in SCCD system and assign to correct resolve Group.- Monitor relevant planned Changes to the Midrange systems that may impact event generation.- Ensure deliveries of agreed response-time SLAs are met.- Perform process improvement by identifying improvements to tools and functions, document and escalate these to operations Level 2.- Ensure the accurate and timely recording of support effort, Conform to business (IBM) controls - Review and provide update information for operational documentation, - Assist with the training and mentoring of other Operations personnel, - Support the practices & procedures of the technical & client accreditation framework- Respond to rectify/escalate alerts as per guidelines. Prioritize & use resources to minimize outages.- All problems fully documented & investigated to the limit of skill & available resources- Implementation of change requests on advice from support - Research, analysis record & implement more efficient quality processes within the Command Centre - Maintain documentation to a relevant and usable quality - Contribute to the development of your work practices, skills & capabilities aligned with the objectives of the whole shift- Provide input to projects, research operational feasibility, participate in project review meetings

At least 2 years of working experience.Eye for details.

Client Innovation Center (CIC)