IBM System Operator - English/Cantonese 广东话系统操作专员 in SHENZHEN, China

职位要求:1.英语听说读写流利或母语为广东话2.24年工作经验或有留学、国外工作经历为佳3.愿意接受倒班制4.责任心强,细心,工作认真,有团队精神5.IT相关专业或IT行业工作经验为佳,英语专业可接受工作时间:两天白班,两天夜班,休息四天(倒班制)A Member of a team comprised of permanent and contract staff in a 24 X 7 multitasking operations environment. Efficiently monitor the delivery of services reliant on batch streams by providing first level technical support & setting priorities on service delivery for a broad client base across the AP region.Duties and Responsibilities :Operations- Ensure effective batch throughput to prevent any adverse impacts to service levels- Ensure corrective action taken to provide service availability & functionality.- Support the practices & procedures of the technical & client accreditation frameworkSystems management & Control - Respond to rectify/escalate alerts as per guidelines. Prioritise & use resources to minimise outages.- All problems fully documented & investigated to the limit of skill & available resources- Implementation of change requests on advice from support - All changes assigned to the Batch Team implemented as per change process & instructions - Research, analyse, record & implement more efficient quality processes within the Command Centre - Ascertain the impact of production failures to clients - Maintain documentation to a relevant and usable quality Teamwork/Development- Contribute to the development of your work practices, skills & capabilities aligned with the objectives of the whole shift- Provide input to projects, research operational feasibility, participate in project review meetings- Exhibit initiative to enhance knowledge of self & others through development programs Interfaces- Making customers & their needs a primary focus of one’s actions & decisions- Developing sustaining productive customer relationships

At least 2 years of working experience.Eye for details.

Client Innovation Center (CIC)