IBM Middleware Administrator中间件管理员 in SHENZHEN, China

As the middleware Infrastructure Specialist, you will be responsible for the provision of BAU and project services .The responsibilities include but not limited to:

  • Work with the talented and dedicated team focusing on quality service delivery and problem determination for maintaining the availability and high performance.

  • Apply knowledge in maintaining the technical environment stable and up-to-date.

  • Show case the end-to-end client management skills, playing a key role in the ongoing success, growth and improvement of the services.

  • Adheres to IBM’s Business Conduct Guidelines

  • Monitors and actions all problem records assigned within contractual service level agreements & terms and conditions

  • Responsible for ensuring/maintaining the technical integrity of the Middleware environment

  • Liaise with dependent areas for changes impacting the Middleware environment.

  • Review and maintain Middleware product Standards to ensure currency.

  • Responsible for organising communication of all changes to appropriate parties.

  • Performs systematic problem determination.

  • Creates & maintains account technical procedure documentation.

  • Escalates customer satisfaction problems, if necessary.

  • Responsible for ensuring all time recording data is accurate, complete & up to date for own activities

  • Complies with documented key Operations Management practices and procedures specifically for Problem, Change, Call Management and Request For Service, Alert and Critical Situation Management processes.

  • Responsible for personal development to meet business requirements.

  • Assist in daily audit of Logs for any abnormal events.

  • Manage privileged userids and groups.

  • Provide after-hours and on call support.

  • Perform security compliance tasks.

  • Assume additional responsibilities as assigned.

  • English fluent in speaking, reading and writing.

  • Solid hands on experience in AIX, zLinux or Windows;

  • Deep knowledge of tools used for problem diagnosis for middleware products;

  • Ability to script using Shell scripting;

  • Ability to tune middleware products for performance optimization;

  • Excellent trouble shooting and problem diagnosis skills;

  • Understand J2EE Application Server concepts;

  • Be customer-orientated while maintaining focus on the overall delivery of service;

  • Accountable for own results and the impact of these results on the team;

  • Able to work on flexible hours /in shift;

  • Good communication skill and be good team player.

Client Innovation Center (CIC)