As the middleware Infrastructure Specialist, you will be responsible for the provision of BAU and project services .The responsibilities include but not limited to:
Work with the talented and dedicated team focusing on quality service delivery and problem determination for maintaining the availability and high performance.
Apply knowledge in maintaining the technical environment stable and up-to-date.
Show case the end-to-end client management skills, playing a key role in the ongoing success, growth and improvement of the services.
Adheres to IBM’s Business Conduct Guidelines
Monitors and actions all problem records assigned within contractual service level agreements & terms and conditions
Responsible for ensuring/maintaining the technical integrity of the Middleware environment
Liaise with dependent areas for changes impacting the Middleware environment.
Review and maintain Middleware product Standards to ensure currency.
Responsible for organising communication of all changes to appropriate parties.
Performs systematic problem determination.
Creates & maintains account technical procedure documentation.
Escalates customer satisfaction problems, if necessary.
Responsible for ensuring all time recording data is accurate, complete & up to date for own activities
Complies with documented key Operations Management practices and procedures specifically for Problem, Change, Call Management and Request For Service, Alert and Critical Situation Management processes.
Responsible for personal development to meet business requirements.
Assist in daily audit of Logs for any abnormal events.
Manage privileged userids and groups.
Provide after-hours and on call support.
Perform security compliance tasks.
Assume additional responsibilities as assigned.
English fluent in speaking, reading and writing.
Solid hands on experience in AIX, zLinux or Windows;
Deep knowledge of tools used for problem diagnosis for middleware products;
Ability to script using Shell scripting;
Ability to tune middleware products for performance optimization;
Excellent trouble shooting and problem diagnosis skills;
Understand J2EE Application Server concepts;
Be customer-orientated while maintaining focus on the overall delivery of service;
Accountable for own results and the impact of these results on the team;
Able to work on flexible hours /in shift;
Good communication skill and be good team player.
Client Innovation Center (CIC)