IBM Japan AIX L1Support Engineer in SHANGHAI, China

Job Description This position is to work as a L1 (Back-End) Support engineer on AIX for Japan clients.(Remote Support model) Engineers in this role are expected to:

  • Work directly with customers or other L1 engineers to investigate the root cause of issue discovered and provide customer with solution accordingly.

  • Document problem determination actions and plans in service records.

  • Debug reported AIX problems down to line of code.

  • Collaborate with other support organizations.

  • Communicate solutions or plans to customer or F/E as appropriate.

Required Skills

  • Bachelor's Degree in Engineering.

  • Strong knowledge of Unix / Linux Internals, AIX knowledge is a plus.

  • Strong analytical, problem solving skills.

  • Ability to handle large customer critical situations.

  • Strong Communication skills, Chinese and Japanese(verbal and written). Expertise of English is a plus.

  • At least 3 years of software development or service experience in AIX/Unix/Linux environment, previous AIX support or AIX system architecting experiences are preferred.

  • Knowledge of AIX/Unix/Linux system management, kernel, networking, Cluster, or I/O stack are must.

  • Strong C and Shell development experiences are a plus.

This position is to work as a L1 (Back-End) Support engineer on AIX for Japan clients. Engineers in this role are expected to:

  • Work directly with customers or other L1 engineers to investigate the root cause of issue discovered and provide customer with solution accordingly.

  • Document problem determination actions and plans in service records.

  • Debug reported AIX problems down to line of code.

  • Collaborate with other support organizations.

  • Communicate solutions or plans to customer or F/E as appropriate.

Provide training for and mentor others on the team.

Global Compentency Center (TSS)