Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. As we tackle the world’s biggest challenges, our company continues to grow, we’re looking for talented professionals to join us in this new era.Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals. Technical Solutions ManagerTechnical Solutions Management professionals are responsible for the development and sales of IBM Infrastructure Services solutions and value directly to customers. By using a combination of IBM and non-IBM offerings, services, labor, assets, hardware, and software products, the Technical Solution Manager (TSM) leads the creation of the value proposition, the solution and associated cost cases for complex, multi-year opportunities which meet the customer's requirements and assist in solving their business problems.
The technical directions established by the Technical Solution Manager are the foundation of IBM's solution and heavily influence sales, human resource, contract and delivery strategies for the engagement. The Technical Solution Manager owns the definition of the technical solution and is the primary source of engagement management and solution design for the given deal.
This is a client facing job role, the Technical Solution Managers are expected to spend 40-70% of their time in face-to-face discussions with IBM clients.
They are responsible for the development and sales of IBM Strategic Outsourcing solutions directly to clients.
They lead multinational, multiple discipline teams of subject-matter experts, using a combination of IBM standard and custom solutions and they orchestrate the development of complex, multiple year, custom solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions which meet client business and technical requirements and fulfill IBM's obligations.
Their leadership provides the foundation of the IBM solution that influences our sales teams, human resources, C&N and delivery strategies for the engagement. TSMs own the definition of the services solutions, are accountable for the overall success of the engagement and are the primary source of IBM Global Services engagement management and solution design around the world and across all product and technical disciplines.
The TSM works in conjunction with the larger pursuit team (Sales, HR, C&N, Delivery, Pricing, Risk, etc) to deliver a winning solution.
Key activities and responsibilities include:
Articulating the business and technical value of our solutions and products to senior managers and technical decision makers (within IBM and our customers).
Positioning our technical solutions in competitive scenarios.
Liaise between our worldwide and regional technical leaders.
Own and drive technical solution strategy and design.
Propagate technical Infrastructure Services solution assets and best practices.
Remove technical barriers and motivate teams.
Drive competitive winnable deals in the Middle East & Africa region.
Responsible for the development of competitive cost cases for complex, multi-year opportunities which meet the customer's requirements
Responsible for understanding country specific requirements, and "localizing" global best practices.
Create and use intellectual capital to solve diverse client issues in an innovative way.
Self-motivated and have the ability to network across a broad team.
Comfortable in both a technical dialogue (understanding the customer’s IT infrastructure and technical objectives) as well as a business dialogue (explaining the TCO reductions or ROI benefits of our solutions).
Strong written and verbal communication, including technical writing skills.
Learn more about our business:https://www-935.ibm.com/services/us/en/it-services/gts-it-service-home-page-1.html
Over 10 years experience in solutions managementTechnical Solutions Management experience in leading value proposition
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.