IBM Watson Health Sr. Cloud Delivery Engineer in Raleigh, North Carolina

Position can be located in the following locations: Cambridge, MA, Rochester, MN, Durham or Research Triangle Park, NC, or San Jose, CAIBM Watson Health is looking for talented individuals destined to usher in the next era of healthcare. We live in a moment of remarkable change and opportunity. The convergence of data and technology is transforming healthcare and life sciences organizations today. New opportunities are being created that never existed before to meet the demands of this transformation. We have an exciting opportunity for a Cloud Delivery Engineer.Candidates will be expected to be a senior member of a team of delivery engineers as they deploy and support GxP compliant cloud environments for Life Sciences customers. This includes understanding the cloud technical infrastructure, the Life Science industry and GxP regulations, quality management processes, and IBM’s contractual obligations for these offerings. Some of the responsibilities of the role will include:

  • Overseeing the administration of the operating systems, middleware, SCCD, AET, monitoring, OpenStack, and network components according to the Standard Operating Procedure (SOP) documents for operational support of the GxP cloud offering.

  • Assisting in problem determination and resolution of customer issues in the GxP Cloud Offering, providing. proper ticket handling, communications, status, escalation, and engagement of Development and L3 on issues that can't be resolved in the Delivery team.

  • Actively compete initial and ongoing required training for GxP cloud as determined by training coordinator

  • Monitor the timely response to SCCD tickets that require delivery actions.

  • Ensure that the regulated operating environment remains validated by overseeing the execution of SOPs with accuracy.

  • Mitigating risks, resolving issues, and remediation audit findings in a timely manner.

  • Reporting status, compliance risks, and quality issues to the LS CoE and Cloud Delivery management.

  • Demonstrates good leadership abilities among the team.

A minimum of 5 years of related experience with the following:

  • Involvement in cloud-based solution delivery and cloud infrastructure operations

  • Experience in deploying technical solutions in a highly regulated environment