IBM Watson Customer Engagement Project Manager (Bilingual) in Raleigh, North Carolina

The Watson Customer Engagement (WCE) Project Manager is accountable for effective execution of the following activities to achieve targeted results for assigned Marketing Services engagements:

  • Identification and communication with client sponsor(s) and client stakeholders to confirm solution delivery success criteria and expected results/outcomes.

  • Definition and management of services delivery project plan, including assessment of plan completeness, effort estimates, dependencies, contingency, and satisfaction of all contractual obligations.

  • Gaining client sponsor and/or project manager agreement on:

  • Key solution benefits and means of confirming achievement;

  • Service delivery scope, deliverables acceptance and milestone completion criteria;

  • Delineation IBM and client responsibilities;

  • IBM service delivery project plan;

  • Review and acceptance of deliverables, milestones and any other contractual obligations.

  • Ensuring IBM engagement team resources are assigned and execute activities according to the agreed upon service project plan and proactively notify of any plan deviations.

  • Providing regular service delivery status reporting, including deliverable / milestone status, estimated effort to complete, services financial / expense status, issues, risks, and outstanding change requests.

  • Defining and tracking action plans in response issues / risks potentially impacting the engagement.

  • Managing changes to IBMs service delivery scope, cost, schedule, or results to avoid IBM cost overruns while meeting client expectations.

  • Providing IBM services management with accurate services delivery forecast, financial position, completed milestones, results, or customer satisfaction issues.

  • Position includes North and South America responsibilities and requires Latin American Spanish fluency

  • Preference given to candidates also conversational or fluent in Brazilian Portuguese. (Portuguese-only speakers will not be considered.)

  • Top digital agency and Marketing industry experience both strongly preferred.

  • Travel required up to 25% with both domestic and international flexibility.

Location: Southeastern/Southern City with a major International Airport (Atlanta, Miami, Dallas, etc)

  • At least 3 years' experience in Project Management

  • Fluent in Latin American Spanish

  • Travel required up to 25% with both domestic and international flexibility

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.