IBM Telco – Media (TME) Business Process Automation Architect in Raleigh, North Carolina

IBM Global Business Services (GBS) has established a Global Center of Competence for the Telco, Media & Entertainment (TME) Industries. The primary objective of this group is to provide Sales, Solutioning and Delivery Excellence support for the Industry teams in North America, Europe, Asia Pacific, Middle East and South America.

One of the key offerings within this global team is focused on improvement of our clients Lead to Cash (L2C) processes.

IBM Global Business Services is hiring B8 and B9s with subject matter expertise in Business Process Automation technologies. You will need deep expertise in the use of robotics, cognitive and business process management technologies to drive process improvement for our TME clients.

You will also have additional responsibility for developing thought leadership in automation best practices for our TME clients. Responsibilities include:

  • Serve as a Subject Matter Expert (SME) in the Global Center of Competence for Telecom, Media & Entertainment, contributing to practice development and offering development.

  • Advise customers on benefits and cost savings that could be realized by applying automation, Robotics, Cognitive and Business Process Management to optimize their end to end business processes.

  • Develop proposed solution architectures and implementation roadmaps for automation

  • Maintain business controls for pipeline reporting and signings/revenue forecasting

  • Achieve personal signings, revenue and utilization objectives, in alignment with practice objectives

  • Understand client needs and industry trends and develop winning proposals, applying IBM’s automation capabilities

  • Establish and manage trusted advisor client relationships within the organization

  • Monitor and control delivery excellence associated with large scale process services contracts

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences via Cognitive data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries. IBM is a leader in this global transformation, and there is no better place to launch or further your career. World-class learning opportunities, mentoring and a flexible work environment -- you will find a wealth of opportunities within IBM to create the career you’ve always imagined.Fluent in English, candidate must have residency or the right to work in UK unsupported, by IBM

  • At least 5 years of experience in delivery of automation technologies in Business Process re-engineering engagements

  • Deep Knowledge of and worked with leading automation technologies to improve business processes including robotics , cognitive and business process management

  • Knowledge of leading practices in the Lead to Cash processes for Telecommunications Customers

  • Demonstration of leading Business Operations transformation projects

  • Established Senior Executive relationships within Business Operations as well as IT for one or more of the Telecom, Media & Entertainment Industries.

Center of Competency (CoC)

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.