IBM PROGRAM MANAGER - IBM iX EXPERIENCE PLATFORMS in Raleigh, North Carolina

Do you thrive in a sales and delivery environment? Do you have a passion for solving problems? Are you a Program Manager with extensive Platforms experience? Apply now!The role of the Program Manager is to align delivery of required experiences across a multi-disciplinary team contributing to the program. This individual will have the opportunity to interact directly with clients and will be required to travel up to 75% or 4 days a week.Typical responsibilities of the Experience Platforms Program Manager include providing project management direction and control of IBM iX project personnel and to provide a framework for project planning, communications, reporting, procedural and contractual activity. This typically includes the following tasks:

  • Ensuring alignment of scope and contractual responsibilities of IBM iX disciplines and our clients

  • Maintain project communications with our client stakeholders

  • Coordinate the establishment of the project environment and repositories or project assets, communications, and workflow

  • Establish documentation and procedural standards for deliverable materials

  • Prepare and maintain the IBM iX Program/Project Plan that lists the activities, tasks, assignments, milestones and estimates

  • Review project tasks, schedules, and resources and make changes or additions, as appropriate

  • Measure and evaluate progress against the IBM iX project plan with our client stakeholders

  • Work with client stakeholders to address and resolve deviations from the IBM iX scope and project plan

  • Govern the project management of individual workstreams by conducting regularly scheduled status meetings to prepare and submit weekly program updates to our client stakeholders

  • Administer program change control procedures and take advantage of opportunities to improve our clients’ customer experience, business outcomes, and delivery effectiveness

  • At least 5 years experience as a Certified PMP in a client facing Project Management role

  • At least 4 years experience in a multi-disciplinary delivery environment involving full-life-cycle Digital Strategy, Design, and Delivery

  • At least 3 years experience in Digital Analytics and Optimization Services

  • At least 2 years experience with platforms – in particular those related to Content Management, Campaign Management, Loyalty and Commerce such as the Adobe Marketing Cloud, IBM Watson Marketing & Commerce, and Hybris Commerce

  • At least 3 years experience across industries including retail, financial services, automotive, etc.

  • Ability to recognize opportunity to improve client experiences and extend IBM iX services across the client organization

Center of Competency (CoC)

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.