The world is getting smarter, triggering unprecedented change. IBM's unparalleled ability to bring together deep business insight, advanced research, analytics, and technology enables IBM Global Business Services to help position its clients for the future. We leverage the proven roadmaps and frameworks that have been developed across 17 industries and the unique combination of skills and experiences of our teams in over 170 countries - unmatched capabilities. When you join IBM, you'll partner with our clients and utilize all of these capabilities to deliver real business value.As a member of the world's leading and largest consulting organization, you'll tap into resources that only a global leader like IBM can provide: access to a vast and diverse network of talented professionals; unparalleled career opportunities; ongoing training and education that you'll need to succeed; and work on some of the most interesting projects on the planet, helping everyone from organizations to local governments, work smarter.The Utility Customer Operations Consultant for the Energy & Utility (E&U) Global Center of Competence (CoC) is expected to work with local account teams, apply specific experience to building solutions for clients, and apply specific knowledge of utility customer engagement and operations solutions. This person will support IBM solutioning of customer operations transformation activities by providing input for presentations and proposals, work with local account teams to build and lead internal communities of IBM industry practitioners and lead or contribute to the creation of IBM’s point of view on specific customer engagement, contact center operations, customer relationship management or analytics and marketing topics. In this role the consultant will work directly with project teams on solution delivery, define, develop and use repeatable GBS industry solutions and transfer knowledge to local IBM teams through training and side-by-side engagement work.Qualified candidates will have specific skills and experience in one or more aspects of customer operations management, CIS and CRM applications, customer care processes, customer engagement and analytics with a demonstrated ability to remain at the leading edge of utility and technology advancements.Since the majority of our consulting work is done at our client sites, this position requires global and local travel (60-70% or more).
Bachelor's Degree in Engineering or related discipline
At least 5 years experience in one or more aspects of distribution management, outage management, enterprise asset management, grid analytics, utility geographical information systems, and mobile workforce management.
At least 2 years experience in management consulting.
At least 2 years experience in professional business communication, including oral presentations, written documents, and PowerPoint presentations.
At least 1 year experience in global business.
At least 2 years experience in a client-facing consulting role.
At least 2 years experience in the ability to gather and share information, connect people and build internal communities in a large global organization.
Basic Knowledge of the Energy and Utilities industry.
Readiness to travel up to 4 days a week (home on weekends-based on project requirements)
Center of Competency (CoC)