IBM Associate Partner Customer Platforms in Raleigh, North Carolina

IBM Global Business Services has established a Customer Platforms Center of Competency in its Interactive Experience Service Line. The primary objective of this group is to provide Sales, Solutioning and Delivery Excellence support to our clients & internal teams globally on customer focused digital transformations. The Associate Partner Order Management will play an integral role in growing our consulting practice while driving customer success and developing resources through client engagement. Key Responsibilities:

  • Create, contribute and present Customer Platforms Strategy and Industry Point of View to C level client executives

  • Lead client workshops to help clients understand the benefits of implementation options, change management and business process impacts

  • Identify and advance new business opportunities

  • Bid manage or contribute to Request for Proposal responses

  • Support to close business opportunities

  • Establish and maintain deal focused trusted relationships with clients and partners

  • Manage pre-sales activities, negotiations, assessments and the delivery of the solution

  • Provide hands-on leadership and direction to large program teams and collaborate cross functionally

  • Contribute to the growth of intellectual capital and support the development of other consultants through mentoring and/or coaching activities

In this role, you will have the opportunity to interact directly with clients and will be required to travel up to 75%. including global travel. Learn more about our Customer Platforms services: We think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are IBM Customer Platforms Center of Competence, 2014 & 2015 Advertising Age’s largest digital agency network in the world. We are a next generation services company dedicated to creating transformative ideas that get our clients to the future first.

  • At least 3 years experience in implementing Order Management solutions and/or demonstrating extensive knowledge of Order Management solutions market and ecosystems

  • At least 3 years experience in order management for Retail, Consumer Products, Automotive, or Telco industry applications.

  • Experience in a services organization in a consultative selling role

  • Experience with technology driven change, analytics / business applications and program management of large scale transformations

Center of Competency (CoC)