This specialty identifies the expertise to support various types of projects during the T&T phases of strategic outsourcing accounts. This role supports transfer of responsibility for service delivery from the customer to the delivery organization during the initial stages of the contract. Scope of responsibility for Transition Managers range from only a subset of delivery transfer to responsibility for the overall transition and/or transformation program/solution. Transition Managers are expected to know and apply standard methodologies to support the execution development and coordination of winning transition solutions and costs during all phases of transition including appropriate closure activities. Transition Managers are client-facing and have a focus on client satisfaction and the overall client relationship. The employee Influences the functional strategy.Contribution/Leadership:Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists.Impact on Business/Scope:Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses.
Environment:Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.Communication/Negotiation:Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.Problem Solving:Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.Skills:Project Management
Client Innovation Center (CIC)
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