IBM Team Leader - End User Services in Quezon City, Philippines

Team Leaders in this specialty perform the responsibilities of the job specialty within the Mobility Services competency supporting one or more service lines.Responsible and accountable for individual and team results; i.e.; meets or exceeds the technical and operations business measurements for assigned individual and team responsibilities; as well as impact upon interrelated support centre activities and projects.Meets or exceeds customer satisfaction and expense objectives for individual and team responsibilities.Manages and controls business expenses for individual and team responsibilities.Provides creative recommendations to improve team/department operational; technical; customer satisfaction; and other interrelated results.

3 years and above experience.

Client Innovation Center (CIC)