The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee leads technical support or the business processes.This is an entry level position for Compensation operations. During the first 6-12 months in the role, the employee is expected to assimilate HR culture and best practices, gain customer understanding, increase knowledge of policies, guidelines, and processes to support administration of Compensation. On going, the CP will be responsible in the administration of compensation processes such as base pay, stock options, awards, bonus, incentives, profit-sharing, etc. He/She will be assigned to handle one or more countries or accounts depending on volume transactions or complexities. The CP meets the job requirements of this role by meeting Service Level Agreements and delivering productivity and process improvements.
Perform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, allowances to be granted to employees
Maintain compensation records of employees, update appropriate systems that support compensation processes
Manage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc.
Calculate percentages and validate rates for increases, bonus and incentives
Ensure accuracy of compensation related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.
Handle enrollment, termination of employee stock options and other data maintenance and administrative Stock processes including coordination with vendor
Communicate compensation rules, policies, and delivery to employees
Generation, printing and distribution of increase notifications and stock statements
Generation and delivery of reports to various requesters (employees, third parties, HR, etc.) as requested/needed
Interface with customers to resolve questions and issues regarding compensation administration/processes
Interface with Third Party Providers on processes which impact compensation administration deliverables
Act as Tier 2 for issue resolution of compensation related queries. Communicate or respond promptly to queries or for any changes to Contact Center.
Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.
Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
Document monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
Serve as back up resource for other service owners as needed
Create Root Cause Analysis (RCA) for any service delivery upset or misses
Identify work process improvements and issue prevention
Bachelor’s degree in Psychology, Human Resources, Business, Communications or related field
Excellent communication skills both oral and written
Proficient in Microsoft Office applications such as Word, Excel & PowerPoint
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.