IBM HR170171 - HR Practitioner - Contact Center Representative in Quezon City, Philippines

The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee uses judgment in choosing the task/routineThis role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method. Performs first level of support for HR related queries through calls and e -mail from the client (client employees and managers ) specifically regarding travel and expense processingSkills:Environment:Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.Communication/Negotiation:Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.Problem Solving:Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.Contribution/Leadership:Responsible for a variety of tasks within well established procedures.May set work schedules individually, or as a team member.Activities are subject to general instruction or direction.Provides practical assistance.Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team and on interrelated activities.

Minimum 1 years of work experience in relevant fieldFamiliar with MS Office applicationsFamiliar with SAP (desirable)Ability to deal with highly personal, confidential information


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