IBM HR Contact Center Representative- French in QUEZON CITY, Philippines

  • Fluent in speaking, reading and writing in French ( CA French) and in English ( Level 1 or 2 based on Berlitz Assessment)

  • Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.

  • Educate callers on client processes whenever necessary

  • Document all calls with regards to caller’s inquiries accurately using Call Tracking System.

  • Provide quality customer service on every call.

  • Communicate clearly and effectively with participants

  • Performs other tasks as required.

  • Fluent in speaking, reading and writing in French ( CA French) and in English ( Level 1 or 2 based on Berlitz Assessment)

  • Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.

  • Educate callers on client processes whenever necessary

  • Document all calls with regards to caller’s inquiries accurately using Call Tracking System.

  • Provide quality customer service on every call.

  • Communicate clearly and effectively with participants

  • Performs other tasks as required.

GPSD-HR