About IBMIBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit IntroductionIBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Strategic Outsourcing is partnering with customer for multiple benefits which include (a) focus on core competency (b) Make IT spend more predictable (c) Making IT agile and supportive enough for catering future business needs. Pairing the industry’s most extensive portfolio of services, hardware and software solutions with our global network of IT, industry and business process experts, IBM optimizes your IT infrastructure to support today’s business requirements while charting a path to transformation across your enterprise Strategic Outsourcing Delivery (SO Delivery) focuses on delivering our IT services to clients all over the world and help clients to manage all or parts of their IT infrastructure so that they can focus on achieving their core business objectives. Working at SO Delivery India provides a variety of opportunities to grow and expand the career. Who you areVoice Support Specialist What you’ll do
Responsible for managing and administrating ACD & Recording Infra & application & Surround system for inbound and outbound contact center,
Support contact centers issues from voice perspective / Periodic maintenance / troubleshooting voice issues
Hands on experience on IVR
hands on experience on ACD platform
How we’ll help you grow:You’ll have access to all the technical and management training courses you need to become the expert you want to be.You’ll learn directly from expert developers in the field; our team leads love to mentor.You have the opportunity to work in many different areas to figure out what really excites you.
VOIP – H323 , SIP , TCP/IP Protocol Stack
Voice Switches – Installation / configuration of Avaya CS1K , CM 6