IBM Talent Acquisition Manager in PUNE, India

About IBMIBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction: IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service. . Who you are: The Talent Acquisition Manager is responsible for working with Hiring Managers and providing customer satisfaction with IBM’s RPO(Recruitment Process outsourcing)services. The Talent Acquisition Manager will work closely with the client, IBM’s operation management, and staff. The person in this role will define, develop, plan and implement recruiting strategies to provide a qualified candidate pool. This role requires project management and recruiting experience to meet customer satisfaction goals. What you’ll do:

  • Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)

  • Accountability for designing and/or delivering to customer SLA’s(Service level agreements), monthly and quarterly business metrics

  • Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets

  • Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented

  • Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added

  • Accountable for the management of designated Program Staff and Program Leadership

  • Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)

  • Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders

  • Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites

  • Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)

  • Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate

  • Develop and maintain relationships with any or all of the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management


  • Strategic/tactical thinking

  • Ability to create solutions

  • Influential communication

  • Building and maintaining collaborative relationships

  • Consistently deliver results

    How we’ll help you grow:

  • You’ll have access to all the HR and management training courses you need to become the expert you want to be

  • You’ll learn directly from experts in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • At least 5 years experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment

  • At least 3 years experience managing recruitment teams in a matrix management environment

  • At least 2 years experience with Microsoft Office (Word, Excel, PowerPoint)

  • At least 1 year experience in Change management


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.