About IBM: IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.About the Business Unit: IBM Technical Support Services (TSS) can help you maintain higher availability and IT performance with integrated maintenance and technical support for multivendor hardware and software solutions. Our comprehensive portfolio of services is designed to help you resolve problems more quickly—or even prevent problems before they occur—and to protect your IT environment during both warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty technical support coverage, we offer highly skilled technicians who can provide around-the-clock remote or onsite support with a single point of contact. Our services are backed up by an extensive parts network and service-level options designed to be flexible enough to meet your specific business needs.Who you are:
The Network Specialist troubleshoots network systems when necessary and makes improvements to the network
Individual contributor responsible for on-site installation, maintenance and repair of networking products, software and operating systems
Provide L3 support to internal Field support team and visit customer site incase L1/L2 Engineers need onsite support.
What you’ll do:
Exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination. Use specialized technical knowledge to identify, evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures.
Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.
Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.
Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Have a thorough understanding of, and are able to articulate, IBM's technical support strategy.
Responsible for the technical value relationship to protect revenue base and identify new services opportunities.
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
CISCO, Juniper trouble shooting skills