IBM Systems is seeking a zOS Technical Support Professional to work with the zOS Level 2 team to provide technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. This role specializes in performing and enabling remote technical support of IBM zOS software and solutions. Provides technical support assistance to customers using problem determination/problem source identification skills. Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes.