IBM First Line Manager in PASIG, Philippines

Share information and assign work to link employees' work to IBM's strategy, market performance and local organization's goals. Simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs. Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements. Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met. Foster teamwork and inclusion across organizations, cultures and geographies -- and promote IBM's diversity and inclusive leadership and IBM Values. Support activities and projects involving cross-functional teams which contribute to IBM success. Provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams. Lead by example in all activities. Lead in a manner that enhances IBM's climate and business results. Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. Assure employee equity and encourage employee growth and opportunity. Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs. Execute processes for the normal operation of employee programs. Analyze and interpret new situations. Resolve complex problems independently or through the management of others. People Manager job role has considerable latitude in responsibilities to define and determine processes, priorities and resources following general business unit, country or regional directives.

Managing a team of 20 to 25 FTE'sClient/Customer/People ManagementForecasting and PlanningManage the daily team activities and ensure the daily operations run smoothly.Drive Team adherence and manage monthly scheduling. Manage key business metrics like SLA's and CERun reports & conduct a thorough analysis of SLA misses.Drive Continuous Improvement in the team along with metrics improvementGenerate dashboard and scorecards for the Team for review. Performance management and appraisals for the entire Team. Weekly Reviews to the Management on key deliverables. One-One with the team and scheduled Monthly Team meetings. Feedback and CoachingGDF- KnowledgeKnowledge management for the team and quality controlApply performance management strategies - action plans, BQ planningResponsible for people/employee career development

Domestic Delivery