IBM Delivery Project Executive in NOIDA, India

About IBM: IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.About the Business Unit: IBM Global Technology Services (GTS) / /ITS (Integrated Technology Services) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you are:

  • The Delivery Project Executive (DPE) ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations

  • Managing the implementation of these partnerships to ensure positive customer satisfaction

What you’ll do:

  • To manage the CSAT / SLA in the top accounts

  • Handle escalations resulting from solution gaps and resource issues

  • Primary contact for the Project Executive (PE) on service delivery and support the PE in identifying growth opportunities and contract profitability

  • Responsible for managing the approved budget (for cost for service delivery) and for the quality results in his / her area of responsibility

  • Manage projects/programs (IBM PM Certified or working toward certification)

  • Responsible for contract Service Level Agreements/Objectives (SLA/SLO)s

  • Major contribution to overall client satisfaction for delivery organization

  • Address performance in troubled service line/units to achieve productivity objectives

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • Expert in infrastructure management

  • Handling C level executives

Domestic Delivery