We're looking for an eager, smart, and passionate professional to be part of an exciting transformation of IBM’s Digital Experience. Total Customer Experience (TCX) is a new discipline within IBM Digital Business Group designed to close the gap between customers’ expectations and the experiences IBM now delivers to them. Our mission is to nurture and activate a customer-centric culture, with common methods and practices, across IBM offering and digital teams worldwide. We are a key part of IBM’s company-wide transformation and are driving a customer-centric culture that is agile, data-driven and holistic. As a Senior Program Manager, you will play a critical role in the next phase of IBM’s digital evolution and growth strategy by joining a cross-functional team of diverse and highly skilled professionals which will include developers, designers, data analysts, strategists, UX architects and agile coaches. The team will be co-located in the IBM Studio at Astor Place – in the heart of New York’s Silicon Alley. We value creativity, collaboration, good fun, and a passion for digital experiences. Job Duties:
Contribute as a productive, forward-thinking senior member of the TCX management team.
Work collaboratively with the team and many internal stakeholders to review, understand and evolve digital user journeys from end to end -- from initial exploration and learning, through registration, purchase and product usage.
Apply clear thinking, excellent communication, and strong analytic skills to help solve problems, manage stakeholders, scope business and technical requirements, and prioritize project work.
Be a fearless leader in the eyes of your team, and a patient enabler of your users.
Minimum 4 years’ experience in software and/or e-commerce product management; including experience leading cross functional initiatives and teams.
Minimum 4 years’ experience in high-level communications with internal and external senior leaders/stakeholders.
Minimum 4 years’ experience working on digital projects.
Familiarity with user experience design and user research methods is required; experience as a practitioner or leader in these areas is preferred.
Deep knowledge of agile principles and practices.