IBM Cognitive Process Automation Consultant – Financial Services in New York, New York

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.Bottom line? We out think ordinary. Discover what you can do at IBM.Our Cognitive Process Re-Engineering growth platform is looking for an experienced Cognitive Process Automation Consultant. You will need to understand the process and technology analysis, automation/cognitive assessments, advanced process modelling, operational modelling and presenting analysis. You will also have knowledge of consulting methodologies, key technologies, engagement support tools as well as being an independent professional, including interaction with clients.Responsibilities include:

  • Designing, analyzing customer, financial and operational presentation of data and reports.

  • Establishing relationships within client organizations and delivering timely, high quality service to the client.

  • Operating as a team member, drawing upon the experience of other professionals within the engagement team and from other functions.

  • Utilizing Automation Playbook to evaluate a business process and identify automation opportunities.

  • Contributing to the definition of the engagement scope of work and outputs.

  • Recognizing problems related to the engagement objectives and suggests solutions.

BENEFITS Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.



CAREER GROWTH Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

  • Skill development: helping our employees grow their foundational skills

  • Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations

  • Diversity of people: Diversity of thought driving collective innovation

    In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role. CORPORATE CITIZENSHIPWith an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!



  • At least 3 years’ experience with End to End (E2E) process automation evaluation including data capture and validation, business process management; robotics; autonomics and cognitive assistants/agent.

  • At least 3 years’ experience with Exposure to Design Thinking methodologies including building use cases, data management; prototyping methodology and Center of Expertise (COE) design and Managed Services/Business Process Outsourcing (BPO).

  • At least 3 years’ experience consulting and strategy and governance model design and scenario planning using Target Operating Model (TOM) (centralized/distributed) and IT Service Management (ITSM) experience.

  • Exposure to operational restructuring and organizational development.

  • Successfully completed at least 3 Automation Opportunity assessments.

  • Strong level of understanding of Financial Services back office business processes which including operations, procure to pay, record to report, benefit and payroll.

Global Services

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.