IBM SSO Lead in MUMBAI, India

Title : SSO LeadAbout IBM IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you are: As SSO Lead you will apply your deep expertise in Service Delivery and SLA management . Aside from you will apply your expertise to provide hands-on assistance to any of the infrastructure areas as required. What you’ll do:

  • To establish or refine service delivery processes

  • To establishing uniform processes and procedures is to ensure that the client gets the same experience from the onset of contact.

  • To ensure delivery processes are efficient and cost effective. To reduce costs and streamline the process without adversely impacting the client experience

  • Constantly assess client feedback and make necessary improvements

    How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • 7+ years of experience in managing telecom clients

Domestic Non-Delivery