About IBM : IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction: IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you are: You will be the operation lead & share the daily, weekly, monthly review report with the client on regular basis. What you’ll do: 1. Develop a strategy the team will use to reach its goal 2. Provide any training that team members need 3. Communicate clear instructions to team members 4. Listen to team members' feedback 5. Monitor team members' participation to ensure the training they providing is being put into use and also to see if any additional training is needed 6. Manage the flow of day-to-day operations 7. Create reports to update the company on the team's progress 8. Ensuring the Daily, Weekly, and Monthly reports are reviewed and shared to Client in appropriate manner How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Any calls not resolved by L2 need to be taken care with proper action plan.
Keep record of the resources coming in shift and maintain proper roaster.
Ensure that all open calls need to tracked and resolved as per the SLA
Client Innovation Center (CIC)