IBM Payroll Analyst NGO English in KRAKOW, Poland

I. Scope of responsibilitiesPayroll Operations:

  • Delivering the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements

  • Ensuring the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls and requesting uploads and payments’ releases)

  • Carrying out the validation of payroll inputs and the reconciliation of output files

  • Communicating any risks to payroll process or deadlines in accordance with escalation paths

  • Interacting with employees, client or third party providers to process payroll data and ensure the correct and timely pay

  • Timely and accurate reporting of the status of payroll cycle

  • Initiating and actively supporting any continuous improvement activities or other process and/or tools improvements

    Payroll Customer Service:

  • Delivering the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties

  • Actively taking part in any activities focused on continuous improvement of customer service

  • Executing all activities in compliance with existing procedures

Accounting activities:➔solving GL queries related to payroll➔monitoring and updating relevant shared documents and procedures➔handling EE receivables in accordance with existing process➔interacting with client or third party providers to investigate and resolve GL queries and to ensure correct and timely GL reconciliation;➔Complete manual or automated reconciliations for GL data against payments data to agreed deadlines➔Consolidate a PSP performance view after each cycle based on the reconciliation and share with agreed parties➔Report on expat costs through aggregation of entity GL data on a monthly basis and share with agreed parties➔collaborating with AP (payments & expenses) team➔assisting in audits➔reviewing manual payments➔Acting as subject matter expert for Payroll Operations team:◆Providing advice for BPO team◆Providing training sessions for BPO team

  • knowledge of the English language on a good level- knowledge of Excel

Cognitive Process Services

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