Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. In Africa, we’ve been changing the way the continent does business for more than 50 years, and as our company continues to grow, we’re looking for talented professionals to join us in this new era. Join us and be part of a diverse and global team of thinkers and doers, and make an impactThis role is responsible for operations management. The role facilitates the business unit management review processes and system. The role provides operational support to the Software Services business unit leader.What does this role entail?Management of Forecast and maintenance of related databaseClose liaison with project managers and delivery manager for customer invoice.Close liaison with sellers and assist in the preparation and completion of statement of work (contract) and management of contract registration processManagement of Project related process and meeting the compliance requirements as per defined normsManagement of utilization processes and monitoring of utilizationRevenue and profit performance analysis, financial performance, gaps, and analysisHelp improve the processes, measurements to ensure effectiveness and efficiency.Responsible to meet the compliance and audit ready at any given time.To maintain the good relationship with Legal/procurement /Tax /Finance to assist business requirementEnsure the reports /data required for GEO/IOT (territory) is completed in timely manner.
Environment:Professional knowledge related to incumbent's position, team, and department.Requires ability to absorb professional knowledge quickly and develop skills.Problem Solving:Recognize job-related problems.Analyze causes using existing techniques or tools, prepare and recommend solution alternatives.Challenge the validity of given procedures and processes with the intent to enhance and improve.Contribution/Leadership:Understand the standard mission of the professional group and vision in own area of competence.May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.Impact on Business/Scope:Accountable for individual or team results.May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses
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