IBM Telecommunication Business Operational Specialist in JAKARTA, Indonesia

This role manages, maintains, and monitors the Operations Command Center in the absence of a First Line Manager. They assist the Computer Operator or Technical Support Professional by providing consultation services in a multi-vendor, multi-protocol complex system environment. They interact with DPE, PE/PFE, product development, management and/or Senior management during crisis situations to ensure a high level of client satisfaction. They are engaged in problem resolution of complex problems relating to product or service installation, hardware or software issues, operations, performance, or other aspects of information technology products and services related to the individual client's environment. They act as a coordinator and point of escalation for Operators/Technical Support Professionals or management during problem recovery activities.The employee focuses on individual/team/department/ operational objectives.Skills:Environment:Professional knowledge related to incumbent's department or function.Communication/Negotiation:Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.Problem Solving:Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance andimprove or develop complementary adjustments /solutions.Contribution/Leadership:Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.Impact on Business/Scope:Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.Experience required: 7 years

  • 7 Years of Experience as Business Operation Support for Telecommunication Industry

  • Fluency in English

Domestic Delivery