About IBMIBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformationBusiness Unit Introduction:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.Who you are:You will have to perform Backup and Recovery of Customer's Data in a Distributed Environment.What you’ll do: You will be involved in supporting NetApp Storage Installation Trouble shooting and Configuration.• Develops personal rapport and professional respect with customer and professional services teams.• Propose best practices on technology Process & policies.• Planned and Implemented Ontap Upgrade for multiple customer environments without any delay• Transformed Storage environment perspective, fully responsible for reviewing on service delivery monthly, have meet with Account Delivery Manager periodically for SLA review.• Created SOP’s for Storage L1 and L2 support teams to assist them during day to day operations.• Provide end to end support for customers on Hitachi Disk Allocation.• Disk Administration and monitoring of Hitachi and NetApp Storage arrays.• Collecting Storage Processor logs and sending to NetApp for analysis.• Creating RAID groups, binding LUNs, creating Meta LUNs, creatingStorage Groups and registering hosts.• Configure Zoning on Brocade switches.• Creating Disk Groups, Volumes from Storage Arrays.• LUN allocations (LUN Masking), de-allocation and LUN deletion for Hosts(Windows/Unix).• Aliasing, creating zones and disabling zones in Fabrics.• Removing zones for decommissioned servers.• Upgrade firmware of SAN switches.• Troubleshooting SAN related issues.• Creating, Managing aggregates and Volumes on the filer.• Knowledge on Data Production using Snapmirror, Snapshot and snapRestore.• Adding Disks to the existing aggregates.• Working on tickets generated from Switches and arrays.• Creating LUN’s and mapping to the server.• Taken care of Incident, Change, and Problem management following ITILProcesses.• Mentoring new joiners and make them ready for project handling.• Handling Server Data migration using robocopy.• Planning and Driving DR Practices using snapmirror, Active/Active andMetro Cluster types.• Escalation point for contact for all sev1 escalations.• Performed proactive and reactive problem management tasks.• Migrated data from one place to other using snapmirror.• Planned and implemented the data ontap upgrade from 188.8.131.52 to 7.3.3 &7.3.2P7 and above• Planned and implemented all Non-Disruptive hardware changes.Requirements:• At least 1 year NetApp Data ONTAP experience• At least 1 year Infrastructure experience• Certification on NetApp Technologies• General knowledge of server and storage hardware• Working knowledge of TCP/IP networking principles How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
At least 2 years working experience on any backup Software like Avamar,EMC Legato NetWorker, CommVault and othersExperience - 5 to 10 years.
Client Innovation Center (CIC)