About IBMIBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit IntroductionIBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you are: You will be managing Voice, Accent, Soft Skills and Culture Training for the business. What you’ll do:
You will be responsible for meeting all SLAs related to Language and Customer Service Skills.
You will have Team Management responsibilities of mentoring and leading a Team of V&A Trainers/ V&A Front Line Managers.
You will have to come up with innovative training methodologies to meet stakeholder needs.
Responsible for floor performance on Communication/Soft skills
Work closely with other functions to ensure consistent focus on training requirements & initiatives
Demonstrate innovation in training methodology & processes
Drive adherence to all the processes defined as part of training BPMS & keep training BPMS current to match process requirements
Drive initiatives & projects to add value to the process and customer
Supports intra & inter function collaboration
Drive up-skilling & development of employees working for the process
Lead the team of V&A trainers, Training AMs/DMs with focus on their career progression
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be.
You’ll learn directly from mentors from various fields.
You have the opportunity to work in many different areas to figure out what really excites you.
Excellent Presentation Skills. Well versed with PPT and MS Office in general
Proven communication skills
Should have strong people management skills
Client Innovation Center (CIC)