About IBM :IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation. Business Unit Introduction:IBM Global Business Services helps clients solve complex business and technical issues. We deliver innovative business consulting, process design, systems integration, application management and design. Our core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and proven ability to implement enterprise solutions that deliver bottom-line business valueWho you are :
A Service Delivery Executive is responsible for specific operational areas of F&A
They are responsible as people managers to manage employees delivering the client service, including their development and availability. The employee leads a functional/business unit
Being knowledgeable of the environment, Business unit, country
What you will do :
The SDE responsibilities are Client Relationship & Development Management, establishing customer service strategies and maintaining the customer service relationship.
SDEs identify and secure new service opportunities, participate in the organization of client activities such as expert group forums and user associations to improve our overall client relations.
SDEs strengthen relationships with the F&A department and participate in common marketing activities.
Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments
Commendable Problem Solving skills: Anticipate, create and define innovative and visionary concepts in strategic environment.
Develops and implements product, market, business, or technology strategies with executive review. Has vision of overall strategies. Contributes to policy making. Recognized as an expert and leader by members of a field, related functions, and multi -country organizations. Leads business unit, country, or international teams, conducts special projects, or manages functions or strategic departments.
Impact on Business/Scope: Accountable for business unit, major country, or international projects or programs. Responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance. Responsible for quality output/value add for highly visible products, services and future business development
How we will help you grow :You’ll have access to all the technical and management training courses you need to become the expert you want to be.You’ll learn directly from expert developers in the field; our team leads love to mentor.You have the opportunity to work in many different areas to figure out what really excites you.
Well versed with the F&A process across shared services
Should have experience of handling 3rd part clients in the F&A space
In depth process knowledge working across towers in the passed
Ability to communicate for impact.
Should have the ability to influence people (internal/external customers, Operations, Finance etc).
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.