IBM Network Operation Center (NOC) Technician in HOUSTON, Texas

SoftLayer, an IBM Company, provides Cloud Infrastructure as a service from a growing number of data centers and network points of presence around the world. Our customers range from Web startups to global enterprises.We are looking for detail-oriented team members to join our Network Operations Center (NOC) in Houston, TX who demonstrate exceptional customer service, analytical, communication and time management skills. As a NOC Technician, responsibilities and duties will include, but aren’t limited to:

  • Monitoring the health of the IBM Network

  • Analyzing, ranking and troubleshooting alerts and error conditions on the network; coordinating the networking team’s response to monitoring alerts

  • Interacting with IBM vendors when coordinating a response to service outages

  • Acting as the first point for all networking related escalations, to either resolve or escalate it to the appropriate team for final resolution

  • Becoming familiar with multiple hardware vendors, Command Line Interfaces (CLI) and Graphical User Interface (GUI) as well as the IBM internal portal in order to conduct network troubleshooting

  • Accessing workstations and servers operating on a variety of operating systems and software products to facilitate network troubleshooting

  • Documenting and coordinating the communications between multiple teams as well coordinating the communications between IBM and IBM’s customers during service-affecting events

  • Ensuring that prompt and accurate internal notifications are initiated during planned/scheduled changes

  • Conducting periodic network-centric audits

  • Responding to Denial-Of-Service (DoS) incidents and mitigate impact to SoftLayer infrastructure

This is a shift-based position for a 24/7/365 department; individuals must be prepared to work a rotating schedule of shifts that may include night, weekend and/or holiday workCLDSFT16 SLPLAN_2

  • Cisco Certified Network Associate (CCNA) or Juniper Network Certified Internet Associate-M (JNCIA-M) or 2 years of experience as a Network Analyst or other equivalent experience

  • Fundamental knowledge of network routing and switching

  • Previous systems administration (Unix, Windows) experience

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