IBM Assistente de Suporte ao Cliente - Conversão Student in HORTOLANDIA, Brazil

This job role covers activities such as cash application, customer master record and business partner fee payment fulfillment processes. People in this role are responsible to maintain client relationships by supporting fulfillment processes, taking ownership of problem resolution, accurately handling processing/transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute the defined business processes, in line with business controls to meet business objectives. The employee prioritizes tasks and chooses the best method.Skills:Environment:Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.Communication/Negotiation:Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.Problem Solving:Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.Recommends improvements to established procedures.Contribution/Leadership:Responsible for a variety of interrelated processes within well established procedures.Responsible to set work schedules individually or as a team member.Process is monitored as required.Provides technical guidance.Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.

MS Office tools, with focus on Excel, Macros, Pivot Table and advanced functions.Language skills (Spanish).