This role is an individual contributor responsible for on-site installation, maintenance and repair of EMC storage products
Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.
Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.
Perform services activities such as systems assurance, installation planning, account management, system-level problem determination, discontinuance and relocation
Provide field support and skill transfer to other SSRs on EMC storage products
Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s)
Responsible for the technical value relationship to protect revenue base and identify new services opportunities.
Oncall/standby is required
Spare parts inventory assessment
Degree in Information Technology, Computer Science related disciplines or above.
At least 5 years experienced on h/w maintenance for EMC storage products, relevant EMC certifications are definitely advantage
Solid knowledge and track record on supporting maintenance work for Clariion, Data Domain System, Symmetrix VMAX, VTLs and Centera independently. Maintenance work includes system health check, problem determination, break fix, data collection and 1st level analysis, machine installation and configuration/setup and firmware/fix installation, etc.
Hardworking and willing to work under pressure and independently.
Self-motivated, strong problem solving and analytical skills
Basic knowledge on Project Management
Good sense on managing customer satisfaction and loyalty
Good written and spoken English and Cantonese. Mandarin would be an advantage
Immediate available is preferred
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.