IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Finance & Accounting (F&A) and Supply Chain Management (SCM) provide the following services to the Customers supporting their organization in the areas of financial outsourcing and Vendor Management.Sourcing and Supplier ManagementProcure to PayOrder to cashRecord to ReportFinancial Planning and AnalysisF&A operates from six locations across Bangalore, Chennai and Gurgaon.Role:•You required to Work across multiple products and application environments.•To the extent possible, identify root cause of issues resulting in the circuits being out of synch – between ordering, provisioning and billing systemsResponsibility:•Ensure all SLA's are met and also incorporate changes in Desk documentation as and when it is needed•Follow work instructions and perform complex research to analyze ordering, provisioning & billing data to determine the appropriate corrective action.•Execute an accurate order to initiate or correct inventory or billing information. •Partner with team members on-site and domestically to identify and implement business improvements to achieve ongoing operational efficienciesSkills Required:• Proven communication skills• Demonstrate analytical problem solving and decision-making skills• Ability to work independently with moderate supervision; must be self-motivated and highly adaptable to change. • Ability to work under pressure, on multiple assignments, with exceptional attention to detail.• Ability to work in a team environment and collaborate with the domestic revenue assurance team and other groups as appropriate• Open to work in night shifts• Proven data entry skills Total Experience Required:0-6 months.Shifts - 24x7
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