IBM Deputy Manager - Finance & Administration Delivery in GURGAON, India

About IBM:IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.Business Unit Introduction:IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service.Who you are:You will be required to manage a team within O2C domain. You would be required to manage the IBM and client defined SLAs(Service Level Agreements).What you’ll do:

  • You will be involved in Managing the attrition within the team as per the agreed targets

  • Experience with End to End O2C(Order to Cash) activities (Invoicing and billing, Exception handling , Manual billing (Credit/Debit Memos) , Direct Purchase Orders

  • Extensive client exposure and management

  • Develop the lean six sigma DNA across your teams

  • Supporting the transformation related projects and activities

  • Maintaining the compliance posture within your teams

  • Revenue Cycle Management for Healthcare domain

    How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • 8-14 Years of Experience in O2C Operations

GIC- India

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.