IBM Deputy Group Manager - RTR in GURGAON, India

About IBM :IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation. Business Unit Introduction:IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service. Who you are :As Record to Report SME you would be front end as an RTR expert across new deal lifecycle.What you will do :• You will be involved in Managing multiple client engagements / contracts - Operations support for establishing processes, metrics identifications and reporting etc.• Drives projects establishing/enhancing/maintaining components of our R2R offering including amongst others: solution standards, benchmarking, unit costing/pricing, transformation roadmaps, process innovation initiatives, industry specific delivery models, Maturity models etc.• Performs a key role in establishing new client solution design from a process point of view in close cooperation with the solutions team In this process there is heavy focus on consultative selling and driving desired business outcomes for the client in addition to establishing a cost competitive, deliverable solution.• Creation and development of RTR tower specific Value proposition,• Business cases,• Industry specific offerings,• Strategic direction and initiatives,• Design business outcome models,• Contracting structures,• Identify new opportunities and business lines• Work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes.• Lead efforts on continuous process improvements.• Manage relationships with customers at the senior management levels.• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making.• Driving customer satisfaction and quality by the use of improvements to business processes / procedures.• Responsibility for handling information enquiries about process from customers / IBM personnel and business partners• Enhance Client Value-Define road-map & helping accelerate path to best-in-class• Enhance end-to-end business process including the retained organization.• Drive Innovation & Thought Leadership- Identify & introduce breakthrough technology• Design analytics based solutions• Drive well designed solutions through leveraging best practices, tools, analytics and consultative selling.• Should be extremely facts and data oriented• Relevant experience in specific process area – RTR.• Should be deadline and closure oriented• Should have the ability to influence people (internal/external customers, Operations, Finance etc)• Stability - should not have changed jobs frequently• Ability to think out of the box - strategic thinking (Larger picture)• Very high focus on implementation - essential for process delivery as per SLAs/ SOWs• Ability to interact and manage multiple customers and cross functional teams• Analytical and numerical ability - data driven• Ability to create and present dashboardsHow we will help you grow :

You’ll have access to all the technical and management training courses you need to become the expert you want to be.You’ll learn directly from expert developers in the field; our team leads love to mentor.

You have the opportunity to work in many different areas to figure out what really excites you.

CWA /Inter CA / Inter CWA / MBA-Finance / Graduate.Total Experience Required:9.5 -16 years.

Experience in F&A specific process area- RTR

GPSD-Fin & Admin