Since receiving the Randstad Award for Canada's Most Attractive Employer (ranked #1 in 2015), IBM is expanding its New Brunswick footprint by growing its IT Services Centre. Through partnership and collaboration, IBM is planting the economic development seeds to help transition New Brunswick into a knowledge worker economy that can positively tackle challenges for the benefit of all Canadians and organizations around the world. Will you join us?As an IBMer, you can change the way the world works. Join IBM and be part of a diverse and global team of thinkers and doers—people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals. Network in an open, friendly and flexible work environment where diversity is embraced and new, creative ways of thinking are encouraged and supported. There is no better place to launch or further your career.This role is performed by technical professionals that have expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business. The scope of this job role includes preparation for new or changed services, management of the change process, management of performance of systems and services in relation to their contribution to business performance. Individuals in this role apply their technical skills to support the operation and maintenance of vendor products, services, and solutions and typically have responsibility for sizing, troubleshooting, and critical client situations.You will be working with the End customer and Account team.
Install or Uninstall Domino and related middleware software on windows and iSeries platforms.
Configure and administer domino/middleware software
Apply domino/middleware software patches, hotfixes, and service packs
Communicate End-of-Support dates and new product release information to account team
Perform domino/middleware system software level recovery
Respond to requests for information about domino/middleware software or operations from IBM account teams
Maintain Operational Procedures documentation for domino/middleware operations.
Perform startup and shutdown of domino/middleware
Deploy customer application code/content changes
Perform application instance configuration Deployment or Removal
Create, implement, manage scripts
Perform L2 domino/middleware problem determination and problem resolution
Perform root cause analysis of domino/middleware software outages
Manage problem tickets per Problem Management process
Coordinate problem resolution activities
Open help requests with domino/middleware software vendor support
Perform problem trend analysis to prevent problem recurrence and to improve service levels
Participate in change review and approval processes
Implement and test changes to domino/middleware software
Coordinate and communicate domino/middleware software change activities
Manage change tickets per Change Management Process
Analyze and improve change services levels
Audit problem and change records for process compliance
Create new Change Record
Conduct security compliance activities per contractual security requirements
Maintain domino/middleware software security compliance
Review & assess security vulnerability alerts
Perform domino/middleware software health checks
Document and report health check results
Document and report domino/middleware software security alert response
Manage access control lists for domino/middleware software
Perform domino/middleware product log file rotation, pruning, and archiving
Work on Web domino/middleware projects as assigned, including sizing, planning and implementation activities.
Part of an on-call support team in rotation providing 7X24 support.
Provide support for Disaster Recovery and its testing.
Fluent English is required.
Daily onsite presence in Florenceville, NB or Saint John, NB required
Domino server Administration 7+ years on Windows