Working under minimal supervision, the Senior Production Support Engineer will test, deploy, and operationally support multi-tiered web applications. Essential Job Duties
Respond to IT support requests from eClinical employees
Troubleshoot and resolve system issues
Install and configure application software on servers.
Perform upgrades and apply patches
Ensure proper backup and recovery of application data
Monitor performance of eClinical environment
Automate administration tasks
Communicate with vendors to resolve issues
Create and maintain systems documentation and SOPs.
Champion improvements to IT culture (kaizen)
Participates in 24x7x365 on-call rotation to support IT systems.
Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.
Performs other duties as assigned by immediate supervisor or upper management.
5+ years Experience supporting the development, test, and production environments for in-house developed software
Advanced knowledge of Linux operating systems, file systems and security
Advanced knowledge of server software
Advanced knowledge of build and deployment automation
Self directed and able to work independently with a minimum of direction; a self starter
Effective time management, adaptable to changing priorities and capable of managing multiple projects on the same timeline
Drives a customer-focused culture, committed to continuous improvement
Eager to learn new skills, technology, and software applications
Excellent oral and written communications skills in English
Proficient in troubleshooting and problem solving methodologies
Demonstrates rational thinking in crisis situations